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Due to the nature of our digital products, we have a firm no refund policy. It is very important that you read the product page, title and description thoroughly.

Because the products we offer are digital and cannot be returned, your purchase is only eligible for a refund in the following situations:

  • You purchased two of the same product accidentally
    We’ll gladly refund you for the duplicate purchase(s). Just contact us on our contact page or email us at: hello@lulumarketingstudio.com

  • There is a technical problem with the product
    First, please reach out with specific information about the technical issue. Note: Products with alleged technical issues will only be eligible for a refund when sufficient information is provided.

We’re unable to process refunds in the following situations:

  • You (or your client) no longer need the purchased product.

  • You found another product you like better, or you’ve changed your mind about your purchase.

  • You don’t have sufficient expertise to use the product.

  • You don’t have the correct software (described in the listing) to open and edit the product. 

  • You bought an item on accident, and our system shows that the product was downloaded.

  • You feel that the item is of low quality.

  • You are having trouble downloading the product due to issues related to your internet service.

  • You claim the item is experiencing a technical issue, but are unable or unwilling to provide sufficient evidence for the technical issue.

All refunds are at the sole discretion of Lulu Marketing Studio.